This platform is independently operated and managed by Zhaoqing Yuansu Trading Co., Ltd. (hereinafter referred to as “we”, “us” or “our”), operating under the official brand rivorol. All references to “we”, “us” and “our” on this website exclusively refer to the aforementioned company.
By browsing our website, registering a user account, and purchasing beauty products and associated support services on our platform, you fully acknowledge, understand and agree to abide by our published Terms of Service, Privacy Policy, Shipping Policy and Return Policy. All newly launched website features, marketing tools and service modules shall also be governed by these terms. We reserve the right to revise and update these Terms at any time by posting revised content on the website. Your continued use of the platform after updates are published will be deemed your voluntary acceptance of the modified terms.
Nothing within these Terms shall invalidate or restrict your statutory consumer rights under applicable laws where such rights cannot be waived or limited by law.
Users accessing and using this website confirm they have reached the legal age of majority in their country or region of residence. Minors may only use this platform under the real-time guidance and supervision of their legal guardians.
It is strictly prohibited to use this website and our beauty product services for any illegal, improper or unauthorised purposes. Users shall not infringe our brand intellectual property rights, product formula patents, copyrights or other legitimate legal rights and interests. Uploading, disseminating or distributing computer viruses, malicious programs and harmful network scripts is forbidden. Any breach of the above rules may result in immediate suspension or permanent termination of your user account and platform access privileges.
We reserve the right to reject service applications from any user in accordance with official operating specifications and legal requirements. All text content, product reviews and comments posted by users on the website are transmitted over public networks without encryption. By contrast, all credit card and payment transaction data is fully encrypted during transmission to protect funds and personal information.
Without our prior written authorisation, no user may copy, reproduce, repost, resell or reuse website texts, product images, formula descriptions and brand copy for commercial purposes. All section headings in these Terms are included solely for readability and carry no legally binding effect.
We make reasonable efforts to ensure the authenticity, accuracy and completeness of product specifications, colour representation, pricing and logistics information displayed on the platform. Nevertheless, we do not warrant that website content will remain entirely error-free at all times. All platform content is provided for user reference only.
You shall exercise independent judgment and assume reasonable purchase risks based on your own decisions, without prejudice to your non-waivable statutory consumer rights. Product data and historical information on the website may not update in real time, and we are under no obligation to actively refresh all platform content instantly.
We retain the right to adjust product prices on the website at any time without prior notice. For routine operational needs including but not limited to website maintenance, system upgrades, business optimisation and regulatory compliance adjustments, we may suspend or terminate part or all platform services without advance notification.
Lawful price adjustments and service suspensions will not affect fully paid and confirmed valid orders. To the extent permitted by applicable law, we shall not be liable for any indirect losses arising from legitimate price modifications and service adjustments.
Certain limited-edition beauty sets are sold exclusively online with limited stock, and all related transactions are subject to our official Return Policy. We use professional technical methods to reproduce the true colour and texture of products on display pages. Due to differences in display resolution, device parameters and hardware performance across electronic devices, we cannot guarantee zero visual colour variation on all screens.
We reserve the right to set purchase quantity limits per user, per household and per order, implement regional sales restrictions, and discontinue product sales at any time without prior notice. We do not guarantee that product texture, colour and usage effects will fully match your personal expectations, nor do we promise to eliminate all website system bugs.
We have the right to review, restrict, reject or cancel any abnormal orders, particularly bulk resale orders and repeated anomalous orders linked to the same account, payment method or delivery address. If your order is cancelled, we will send a notification via the website’s internal messaging system.
Users must keep their account information, shipping address and payment details truthful, complete, valid and up to date to ensure smooth order processing, delivery and effective platform communication.
This website may integrate third-party logistics, payment and product review tools. All third-party services operate independently and are outside our direct control. We provide these auxiliary services on an “as is” and “as available” basis, with no additional express or implied warranties, save for statutory consumer rights and mandatory legal liabilities.
Within legal limits, we shall not be liable for direct or indirect losses caused by third-party service failures. The platform contains external hyperlinks to third-party websites. We are not responsible for the content, privacy rules and transaction disputes of external platforms; all transactions with third parties shall be resolved independently between users and the relevant third-party organisations.
When you publish product reviews, beauty experience sharing, creative suggestions and other feedback via comment sections, customer service channels and submission portals, you permanently and unconditionally grant Zhaoqing Yuansu Trading Co., Ltd. the right to edit, publish, translate, distribute and commercially use such content for rivorol brand promotion and operation.
We assume no obligation of confidentiality, remuneration or individual one-to-one replies for user feedback. We reserve the right to delete illegal, offensive, discriminatory, infringing and inappropriate content at any time. You warrant that all published content does not violate portrait rights, copyright, privacy rights or other legitimate rights of any third party, and you shall bear full legal responsibility for illegal, false or harmful content you upload.
Users are forbidden from using this platform to conduct illegal transactions, fraud, intellectual property infringement or other unlawful acts, or to post discriminatory, insulting and abusive remarks relating to race, gender, religion and other sensitive subject matter.
Malicious activities including uploading virus code, large-scale scraping of platform data, stealing other users’ personal information, sending spam and phishing messages, distributing vulgar material, and bypassing platform security controls are strictly prohibited. Once prohibited conduct is confirmed, we have the right to permanently block your platform access.
We do not guarantee uninterrupted, error-free or fully secure website operation at all times. The platform and all beauty products are provided on an “as available” basis, without any express or implied warranties, including but not limited to merchantability and fitness for personal use.
To the maximum extent permitted by law, Zhaoqing Yuansu Trading Co., Ltd., its employees, suppliers and partner organisations shall not be liable for indirect, consequential and punitive damages including lost profits, data loss and replacement costs, even if we have been advised of the possibility of such losses. In jurisdictions with mandatory liability limitation laws, our scope of liability shall comply with local legal provisions.
You agree to fully indemnify, defend and hold harmless Zhaoqing Yuansu Trading Co., Ltd., its affiliated entities, employees, suppliers and business partners from all third-party claims, compensation costs and reasonable legal fees arising from your breach of these Terms, unlawful acts or infringement of third-party legitimate rights.
If any clause of these Terms is found invalid or unenforceable by a competent judicial or regulatory authority, the remaining clauses shall remain fully valid, enforceable and legally binding on both parties.
Both users and our company have the right to terminate this Service Agreement. You may cease using the platform and apply for account cancellation by contacting our customer service team.
If you materially breach any provision of these Terms, we have the right to terminate your platform access without prior notice. You must settle all outstanding payment obligations before agreement termination, and all liabilities and obligations incurred prior to termination shall remain in force.
These Terms of Service, together with our Privacy Policy, Shipping Policy and Return Policy, constitute the full legal agreement between you and Zhaoqing Yuansu Trading Co., Ltd. It supersedes all prior oral and written agreements and communications between the two parties.
Our temporary failure to enforce any clause shall not constitute a permanent waiver of the corresponding rights. Where any wording of these Terms is ambiguous, no interpretation adverse to the drafting party shall apply.
These Terms are governed by the laws of the People's Republic of China. Nothing herein shall impair or restrict the mandatory statutory consumer rights you hold in your jurisdiction of residence.
We reserve the right to modify and update any part of these Terms by publishing revised versions on the official website. It is your responsibility to regularly check for platform policy updates. Your continued use of the website after version updates constitutes acceptance of the latest terms.
If you have any questions regarding these service terms, order issues or platform services, please contact us using the official details below: Operating Company: Zhaoqing Yuansu Trading Co., Ltd. Company Address: Unit B105, 5th Floor, Nos. 36 & 38 Shichang West Street, Duanzhou District, Zhaoqing City (Residential-to-Commercial Conversion) Support Email: service@rivorol.com Contact Phone: 15623064370 Business Hours: Monday to Friday: 9:00 AM-5:00 PM
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