After successful payment verification, your order will be processed and prepared for shipment within 1–3 business days. Business days exclude weekends and official statutory public holidays.
Once your package is dispatched, standard estimated delivery takes 7–12 business days. For all international orders, customs clearance procedures may lead to unforeseen delivery delays, which lie outside our operational control.
Free Standard Shipping: All orders with a subtotal of $50 USD and above qualify for free standard shipping. Flat-Rate Shipping: Orders valued from $0.00 to $49.99 USD are subject to a fixed standard shipping fee of $4.99 USD.
Additional surcharges may apply for overweight, oversized or special-sized items. Any extra charges will be clearly shown on the checkout page before you confirm payment. For cross-border shipments, all import duties, customs taxes and local clearance fees are the sole responsibility of the recipient.
To guarantee efficient delivery and adequate stock availability, we fulfil orders through our partnered warehouses in Mainland China, Hong Kong, the United States and other regional warehouses, depending on real-time inventory status and delivery destinations. The warehouse dispatch location will not affect product quality, item pricing or your statutory after-sales rights under the rivorol brand.
As soon as your parcel departs the fulfilment warehouse, a unique tracking number will be sent instantly to your registered email address. You may look up real-time delivery status online using this tracking number. Full tracking is available for all dispatched orders.
If your shipment is stuck in transit, delayed, lost or marked undeliverable: please first review the latest logistics tracking updates for your package. If the delivery problem persists, contact our customer support team by email and provide your order number and tracking ID. Our team will work with logistics carriers to investigate the case and propose tailored remedies such as reshipment or partial/full refund following individual case evaluation.
We shall not be responsible for delivery delays, losses or failed deliveries resulting from inaccurate or incomplete shipping information entered by customers at checkout.
Operating Company: Zhaoqing Yuansu Trading Co., Ltd. Company Address: Unit B105, 5th Floor, Nos. 36 & 38 Shichang West Street, Duanzhou District, Zhaoqing City (Residential-to-Commercial Conversion) Support Email: service@rivorol.com Contact Phone: 15623064370 Customer Service Hours: Monday to Friday: 9:00 AM-5:00 PM
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