Last updated: August 13, 2026
rivorol is owned and operated by Zhaoqing Yuansu Trading Co., Ltd. This official website and online store, including all page content, functional modules, shopping tools, beauty merchandise and customer service functions, delivers professional, tailored online shopping services to users (collectively referred to as the “Services”). Our platform is technically supported by Shopline to ensure stable and standardized service operations.
This Privacy Policy explains how we collect, process, use and protect your personal data when you browse the website, register an account, place orders, complete transactions and communicate with our customer service team. If there is any conflict between the Terms of Service and this Privacy Policy concerning the collection, processing or disclosure of personal data, the provisions of this Privacy Policy shall prevail.
Please read this Privacy Policy carefully. By continuing to access and use our platform services, you fully acknowledge, understand and agree to the data processing practices set out below.
“Personal information” means identifiable personal data that can be directly or indirectly linked to you. Anonymous and desensitized data that cannot identify any specific individual is not treated as personal information. Subject to applicable local laws and regulations, we collect and process your personal data based on your interactions with our platform, including:
We obtain your personal information mainly through the following lawful channels:
We only process your personal data for lawful, specified and necessary business purposes, with detailed use cases as follows:
We use your personal information to maintain accounts, process orders, verify payments, arrange product delivery and handle after-sales returns and exchanges. Meanwhile, we record your shopping preferences and browsing habits to serve personalised product recommendations, refine website workflows and continuously improve your shopping experience.
With your valid consent, we may send brand updates, new product announcements and promotional offers by email or SMS. We may deliver targeted advertising based on your shopping behaviours, in compliance with applicable advertising regulations.
Your account information and behavioural data are used for identity verification, account protection, abnormal transaction monitoring, fraud detection and mitigation of malicious activity, to maintain a secure, standard and orderly trading environment on our beauty store.
We use your contact details to respond to enquiries, resolve after-sales issues, notify you of order status changes and maintain regular service communications.
We process personal data to meet statutory and regulatory obligations, respond to official legal requests, resolve platform disputes and enforce our official terms and policies.
We will never sell your personal information without your explicit authorisation. We only share your data in the following lawful scenarios:
Our entire website and shopping services are deployed and operated on Shopline’s technical infrastructure. Shopline automatically collects and processes user data generated while you use the platform to maintain system stability and enhance service functionality.
Your personal data may be transmitted to Shopline and its compliant third-party service providers, which may involve cross-border data transfers. Shopline acts as an independent data controller for functional service optimisation and independently handles user data rights requests. You may review Shopline’s official consumer privacy policy and use its privacy portal to exercise your personal data rights.
Our website may contain hyperlinks to independent third-party platforms. We have no control over the operating rules or privacy safeguards of external websites. When you navigate to third-party platforms for browsing or transactions, please carefully review their separate privacy policies. We assume no legal liability for content security, privacy leakage risks or service disputes arising from external third-party platforms.
Our platform products and services are intended exclusively for adult users who have reached the age of majority. We do not knowingly collect personal information from minors, nor target advertising content to minors.
If you are a parent or legal guardian and discover that our platform has unlawfully obtained a minor’s personal data, please contact us promptly to request data deletion. Under no circumstances will we share any minor user data with AppLovin or other third-party organisations. As of the effective date of this policy, we confirm we do not sell or share personal information of users under 16 years of age.
We implement standardised technical encryption and administrative controls to protect your personal data and reduce risks of data leakage. No internet data transmission system can guarantee absolute security, and we cannot eliminate all potential transmission risks.
We retain your personal information only for as long as necessary: data is kept to maintain account services, complete order after-sales processes and satisfy legal supervisory obligations. We regularly purge invalid and expired user data, and delete user information promptly once the service relationship terminates.
Our website uses cookies and similar tracking technologies to record user browsing preferences, measure website traffic, optimise page rendering and deliver relevant advertising content.
We have implemented a compliant cookie consent mechanism on our website. Non-essential tracking cookies will only activate after you provide explicit consent. You may modify, withdraw and manage your cookie consent settings at any time via the website panel. We fully record your consent records and can provide relevant certification materials to partners such as AppLovin upon request.
Subject to the data protection laws applicable in your region of residence, you hold the following personal data rights:
Our platform recognises Global Privacy Control signals, which will be treated as a valid opt-out request for advertising. We do not respond to other Do Not Track signals apart from Global Privacy Control.
You may unsubscribe from all marketing and promotional emails at any time using the unsubscribe link contained within each email. After unsubscribing, you will still receive mandatory transactional emails related to your orders and account.
Users located in the European Economic Area and the United Kingdom additionally hold the rights to object to data processing, restrict processing and withdraw consent. You may exercise all privacy rights via platform functions or our official contact channels. We will not discriminate against you for exercising your legal privacy rights, and we will appropriately verify your identity to secure rights applications. You may also appoint an authorised agent to submit rights requests with formal authorisation documents.
If you have concerns or objections regarding our personal data processing practices, you may contact our official customer service team at any time. You also retain the right to submit a complaint to your local data protection supervisory authority to defend your legal rights.
Your personal information may be transferred and stored overseas during service delivery. For cross-border transfers involving the European Economic Area and the United Kingdom, we will deploy Standard Contractual Clauses and other lawful cross-border transfer mechanisms to ensure overseas recipients protect your personal data in compliance with local legislation.
We reserve the right to revise and update this Privacy Policy to reflect business changes and evolving legal regulatory requirements. All updated clauses will be published on our official website with the latest revision date displayed. Material policy changes will be notified to users through official channels where required by law. Your continued use of platform services after the update takes effect constitutes acceptance of the revised policy terms.
For privacy policy enquiries, data rights requests and related questions, please reach out to our official team: Data Controller: Zhaoqing Yuansu Trading Co., Ltd. Operating Company: Zhaoqing Yuansu Trading Co., Ltd. Company Address: Unit B105, 5th Floor, Nos. 36 & 38 Shichang West Street, Duanzhou District, Zhaoqing City (Residential-to-Commercial Conversion) Support Email: service@rivorol.com Contact Phone: 15623064370 Business Hours: Monday to Friday: 9:00 AM-5:00 PM
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